Support

Need help with HearTracker? This page covers common setup steps and quick troubleshooting. If you still need help, contact support and include your iOS version plus a short description of what happened.

Quick Start

• Add each hearing aid you want to track.
• Log a battery when you insert a new one.
• Use issue logs when a battery behaves unexpectedly.
• Enable local notifications if you want reminders.

Troubleshooting

• Notifications are not appearing: Check iOS Settings > Notifications > HearTracker and confirm alerts are allowed.
• Data is not syncing across devices: Confirm both devices are signed into the same Apple ID and iCloud Drive is enabled.
• Stats look incorrect: Verify battery logs have valid start and end dates and remove accidental duplicates.
• Import failed: Review note formatting and ensure dates are valid before retrying import.

Data and Privacy

HearTracker is designed to keep your data on your device, with optional iCloud sync through your personal Apple account. For details, read the Privacy Policy.

Contact Support

Email: daniel@dkravec.net

Please include:

• Your device model and iOS version
• The HearTracker app version
• Steps to reproduce the issue
• A screenshot if available